Return and Refund Policy

Last updated:

1. Overview

At Comfortartcandle, we are committed to providing high-quality English language learning experiences. We understand that sometimes a course or subscription may not meet your expectations, and we want to ensure you are completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions under which we offer refunds for our products and services.

Please read this policy carefully before making any purchase on our platform. By purchasing our courses or subscribing to our services, you agree to be bound by the terms of this policy.

2. Digital Products and Courses

Due to the digital nature of our educational content, our refund policy differs from physical product returns. Once you purchase and access digital content, it is considered consumed. However, we offer the following protections:

2.1 Satisfaction Period

We offer a 14-day satisfaction period from the date of purchase for all our course packages. During this period, if you are not satisfied with your purchase for any reason, you may request a full refund, provided that:

• The refund request is made within 14 days of the original purchase date
• You have not completed more than 25% of the course content
• You have not downloaded or saved course materials for offline use
• You have not received a certificate of completion for any modules

2.2 Technical Issues

If you experience technical issues that prevent you from accessing or using our courses, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund regardless of how much content you have accessed. Please contact our support team to report any technical problems.

3. Subscription Services

Our monthly and annual subscription plans are subject to the following refund conditions:

3.1 Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• No partial refunds are provided for unused portions of a monthly subscription
• First-time subscribers may request a full refund within 7 days of their initial subscription if they have accessed less than 10% of the available content

3.2 Annual Subscriptions

For annual subscription plans:

• Annual subscribers may request a prorated refund within the first 30 days of their subscription
• The refund amount will be calculated based on the remaining months in the subscription period, minus any discounts applied
• After 30 days, no refunds will be issued for annual subscriptions, but you may cancel to prevent future renewals
• If you upgrade from monthly to annual, the refund period begins from the upgrade date

4. Bundle Packages

When you purchase a bundle of multiple courses at a discounted rate:

• The 14-day satisfaction period applies to the entire bundle
• You cannot request a partial refund for individual courses within a bundle
• If you access more than 25% of any single course in the bundle, the entire bundle becomes non-refundable
• Bundle refunds are processed for the discounted purchase price, not the individual course values

5. Promotional and Free Courses

Courses obtained through promotional offers, giveaways, or as free trials are not eligible for refunds. However, if you subsequently purchase additional content or upgrade to a paid plan, the standard refund policy will apply to those purchases.

6. How to Request a Refund

To request a refund, please follow these steps:

• Log in to your account on our website
• Navigate to your purchase history in your account settings
• Select the purchase you wish to refund and click "Request Refund"
• Complete the refund request form, providing the reason for your request
• Submit the request and wait for confirmation

Alternatively, you can contact our support team directly:

• Email: support@comfortartcandle.world
• Phone: (514) 509-4242
• Address: 8255 Ave. Mountain Sights #150, Montréal, QC H4P 2B5, Canada

When contacting us, please include your order number, the email address associated with your account, and a brief explanation of why you are requesting a refund.

7. Refund Processing

Once your refund request is received and reviewed:

• We will send you an email acknowledging receipt of your request within 2 business days
• Our team will review your request based on the criteria outlined in this policy
• You will receive a decision notification within 5 business days of your request
• If approved, your refund will be processed within 7-10 business days
• Refunds will be credited to the original payment method used for the purchase

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account. Credit card refunds typically appear within 5-10 business days after processing.

8. Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

• Courses or content that have been fully completed
• Certificates of completion that have been issued
• Account upgrades or additional features purchased during an active subscription
• Purchases made more than 30 days ago for one-time course purchases
• Accounts that have been suspended or terminated due to policy violations
• Gift purchases after the gift code has been redeemed
• Administrative fees or processing charges

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Chargebacks result in additional fees and may lead to account suspension.

If you initiate a chargeback for a transaction that does not qualify for a refund under this policy:

• Your account may be immediately suspended pending investigation
• You may be prohibited from making future purchases on our platform
• We reserve the right to dispute the chargeback and provide evidence of service delivery
• Any outstanding balances or fees may be sent to collections

10. Exceptional Circumstances

We understand that exceptional circumstances may arise that fall outside the scope of this policy. In cases of:

• Serious illness or medical emergencies
• Unexpected financial hardship
• Natural disasters affecting your ability to access services
• Military deployment or relocation
• Other significant life events

Please contact our support team with appropriate documentation. We will review such requests on a case-by-case basis and may offer alternative solutions such as subscription pauses, course transfers, or extended access periods.

11. Course Credits and Exchanges

In some cases, instead of a monetary refund, we may offer:

• Store credit for future purchases
• Exchange for a different course of equal or lesser value
• Extended access to current materials
• Complimentary access to additional resources

Store credits are valid for 12 months from the date of issue and cannot be redeemed for cash.

12. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last updated" date at the top of this policy indicates when it was last revised.

Purchases made before any policy changes will be subject to the policy in effect at the time of purchase. We recommend reviewing this policy periodically to stay informed about our refund practices.

13. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a refund request, please contact us:

Comfortartcandle
8255 Ave. Mountain Sights #150
Montréal, QC H4P 2B5, Canada
Phone: (514) 509-4242
Email: support@comfortartcandle.world

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding holidays. We strive to respond to all inquiries within 24-48 business hours.