Privacy Policy

Last updated:

1. Introduction

Welcome to Comfortartcandle. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our English language learning services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include the following:

Name and contact data, including your first and last name, email address, postal address, and phone number
Credentials, including passwords, password hints, and similar security information used for authentication and account access
Payment data necessary to process your payments if you make purchases, including your payment instrument number and security code
Profile data, including your username, interests, preferences, feedback, and survey responses
Learning progress and performance data related to your use of our educational services

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our website.

We collect this information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier
Log files track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
Web beacons, tags, and pixels are electronic files used to record information about how you browse the site

3. How We Use Your Information

We use the information we collect or receive for various purposes, including:

To facilitate account creation and the login process
To deliver and facilitate delivery of services to the user, including personalized learning experiences
To respond to user inquiries and offer support to users
To send administrative information to you, such as information regarding the site and changes to our terms, conditions, and policies
To fulfill and manage your orders, payments, returns, and exchanges made through the site
To protect our services by detecting fraud and abuse
To request feedback and to contact you about your use of our site
To enable user-to-user communications with consent
To manage user accounts and provide customer support
To deliver targeted advertising, newsletters, and other information regarding promotions and our website to you
To improve our website, products, and services based on user feedback and usage patterns

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to use your personal information only for the purpose for which it was disclosed and cannot use it for any other purpose.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Your Privacy Rights

In some regions, such as the European Economic Area and Canada, you have certain rights under applicable data protection laws. These may include the right to:

Request access to and obtain a copy of your personal information
Request rectification or erasure of your personal information
Restrict the processing of your personal information
If applicable, request data portability
Object to processing of your personal information
Withdraw consent at any time where we relied on your consent to process your personal information

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this policy.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Information from Minors

We do not knowingly collect data from or market to children under 16 years of age. By using the site, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the site. If we learn that personal information from users less than 16 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may contact us at:

Comfortartcandle
8255 Ave. Mountain Sights #150
Montréal, QC H4P 2B5, Canada
Phone: (514) 509-4242
Email: support@comfortartcandle.world